PROFILE

 

Reliable, confident, hard working, assertive, achievement oriented. Strengths include the ability to complete the job in a way that would exemplify the professional environment. Positive attitude, professional manner, personal excellence.  Qualifications includes skills in:

 

*Computer/Software Systems *Executive Relations *Customer Service/Satisfaction *Leadership

*Account Management   *Staff Training  *Product Knowledge  *Organization *Sales

 

EXPERIENCE

 

Verizon Business, December 2010 to present

Tulsa, Oklahoma

Order Manager– Providing support for clients, updating spreadsheets, entering customer’s orders, handling conference calls with professionalism, handling organization and having to work in a fast paced environment with ease, tracked orders to completion. Working with executives of high profile companies. Experience in sales. Known to be able to work with any account and make it successful. Received top score in customer satisfaction.

 

DIRECTV, February 2007 to October 2010

Tulsa, Oklahoma

Team Support Specialist – Provided support for a team of technical agents, handled escalated supervisor requests from customers, managed multiple tasks from paper work, computer work, customer phone calls, will overcome any obstacle. Received award for top customer satisfaction report. Being a team player, support others, and accomplish any goal provided was a must.

 

Hillcrest Medical Center, November 2005 to February 2007

Tulsa, Oklahoma

Registration- Duties included checking in patients, computer input, processing payments, customer service, gathering information of patients by phone, phone etiquette. I enjoy working with people and am very personable and friendly.

Certified Nurse Assistant- Worked with chemo, total joint replacement, and neurology patients that ranged from head injuries to spine surgeries. Worked in a fast paced environment, meeting patient needs, and exemplifying the hospital standard. I received two spirit awards for going above and beyond.

 

Parks Edge Nursing and Rehabilitation Center

Tulsa, Oklahoma

Worked as a Certified Nursing Assistant (CNA) my job was to care for the residents that lived there. My job included fulfilling the needs the residents had and being adaptable to personalities and/or issues that may arrive.

 

EDUCATION

 

Oklahoma Baptist University- Shawnee, Oklahoma

Tulsa Community College- Tulsa, Oklahoma

ITIL Certified  - since 2015

 

Appropriate personal and professional references are available